Frequently Asked Questions
Everything you need to know about bringing Flowerstore home decor into your space.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor items?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom furniture and final sale items are not eligible for return.
What payment methods do you accept?
Flowerstore accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products sustainably sourced?
We are committed to ethical sourcing. Many of our wooden pieces are FSC-certified, and we prioritize partnerships with artisans who use eco-friendly manufacturing processes.
What should I do if my item arrives damaged?
If your order is damaged during transit, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.